Uncomplicated, user-friendly, and Intuitive user interfaces for pharma
Problem:
Most ERP systems for the pharmacies have poor UX design software, complex interface’s layout and unclear or consistent sizes, and employees have difficulty navigating complex user interfaces, leading to increased input errors, delays in decision making and time consuming to complete the task due to the system's lack of usability.
Solution:
Customizing the ERP system for the pharmaceutical sector by improving its UI, making Intuitive user interface, clarifying sensitive information securely and clearly, including good color selection, components and font sizes, alerts or notifications, and flow in completing the task. This reduces the number of errors, speeds up tasks, and makes the user feel satisfied and comfortable.
Sample:
Point-of-sale pages are divided into product page, cart, prescriptions, and other pages, each page is dedicated to its own tasks, for example, product information is clearly displayed and colors are meaningful as the amount of stock available, will be green if the stock is available, and red if not available, the product with promotions or discounts is tagged and the offer is executed in a simple step, the user is alerted if the product requires a prescription. Clearly display the price division with the colors and symbols that express it, and the details are displayed as a tooltip when indicated to clarify what the feature is.
Responsive & flexibility design (Multi-Channel Consistency)
Problem:
Some software are not aligned to different device dimensions; they may be very good for large screens but may be unclear or data is not fully visible to small screens.
Solution:
Designing interfaces that are consistent with all devices. Considering all dimensions when designing interfaces, ensuring that information appears clearly and correctly with different devices, and that the visibility of sensitive information is not affected that may affect decision-making.
Sample:
Responsively display payment information across different devices dimensions.
Centralized Compliance Interface
Problem:
Using a non-pharma customized ERP system or manual reports that doesn't cover Pharma compliance needs, neither provide visibility on the stock nor real-time updates, a need to switch between multiple windows, and manually report to the compliance platform about the updates.
Solution:
Develop an integrated platform within the ERP system that serves as a visible central repository for all compliance-related information, responses, status, and notifications.
Sample:
Linking Juleb ERP and the Juleb Connect application to RSD with seamless monitoring interfaces and clear alerts, information that shows the user the status of the processes applied to the medicines.
A Specified ERP for Pharma Needs
Problem:
Non-Compatible of the system with pharmacological and prescription information, linked to prescription systems, complex presentation of prescription information, dispensing and tracking them.
Solution:
An integrated & simple ERP software with all prescription platforms so that medication information, prescription information are displayed in simplified and clear presentation interface, smooth flow, and any other relevant information in one platform.
Sample:
Customizing ERP for better user experience as Juleb customizes its software for pharmacies, and integrates it with Wasfaty and Naphies so that prescription are displayed, dispensed, and tracked in a single platform.
Users Diversity
Problem:
The nationality, ages, and technical backgrounds of people who use systems vary, and it can be difficult for someone to follow a particular system or take a long time for them to get used to it.
Solution:
Designing a system that covers and meets the needs of all types of users.
Sample:
Providing several languages for the system if users from different linguistic backgrounds, varying between the use of texts, symbols, and images, and individual customizability in use, such as light or dark mode, and preferred display methods.
Information Overload
Problem:
Some users see that the wide display of information in front of them may disturb or mislead them, or that some elements may be important, but they cover the comprehensive view of the information.
Solution:
Give the ability to hide or minimize information, and display the required information through expanding and minimizing, or by plugins settings that allow them to choose the information they like to show and the information they prefer to hide.
Sample:
Side menu can be minimized and page names can be displayed when indicating a mouse or hover on the icons.
Data backup
Problem:
Loss of sales data during the sale in the pharmacy and suspension of sales due to internet cut-off, and lack of clarity on the amount of sales data that has not been completed or uploaded.
Solution:
Implement data backup synchronization when internet connection is back up and allow selling operation while local data are being stored to be uploaded and synchronized later.
Sample:
After the feature is implemented by the development team, display the number of sales created during the internet outage and the number of transactions successfully uploaded to the system.
Conclusion
Designing specialized systems for the pharmaceutical sector requires special attention to user experience. In a sensitive sector like this, where safety and compliance are the priority, the system or software must be easy to use and secure. By designing an intuitive user interface and providing accurate and clear information, we can increase employee productivity and reduce human errors. In addition, the system can be customized with flexible options to suit the needs of all different user backgrounds, ensuring maximum benefit from it. With the increasing challenges facing the pharmaceutical sector, good design has become critical to ensuring business success and customer satisfaction. Paying attention to the user experience is the first step towards building a successful system that contributes to the growth and development of your company.
