The role of a product manager on any ERP vendor is crucial same as the client's IT manager, they serve different yet complementary functions, The IT manager coordinates internally within his organization, ensuring that the ERP system integrates well with existing systems, and business process. The vendor’s ERP PM brings specialized knowledge of the ERP system and ensures that the system meets the client’s needs and addresses best practices, they are both the primary point of contact on technical and operational matters.

The main responsibility of the vendor’s PM is to manage the project timeline, resources, and budget from the vendor’s side. His role here is crucial to be able to ensure that the implementation stays on track and that deliverables are met as per the agreed specifications. Also, its added value that vendor’s PM provides technical expertise and support to address any issues or challenges that arise during the deployment and initial usage of the ERP system.

What else should Enterprises and any ERP’s client expect from the vendor’s PM?

1.Trainer, ensures that the organization’s staff is well-prepared to use the new ERP system effectively.

2.Change Management Consultant.

3.Ensures that the organization receives ongoing support post-implementation.

4.Manages service levels and addresses any issues that arise after the system goes live.

5.Holding regular meetings, status updates, and issue resolution sessions are typical in this process to keep both the internal team, and the vendor aligned.

6.Keep CEO and Board of Directors informed and get them close with the opportunities and the values of the latest updates to help align with the vision.

The ERP vendor’s PM also should have goals that are highly customer-focused to ensure the successful implementation of the ERP system.

What are the key customer-focused goals for an ERP PM and what the actions needed?

1. Understanding Customer Needs and Objectives

The PM should gain a deep understanding of the customer’s business processes, pain points. To be able to go thorough business process analyses.

2. Delivering a Customized Solution

Provide a solution that aligns with the customer’s business model and processes, ensuring that the ERP system meets their unique needs and industry best practices.

3. Building Strong Relationships

Develop a positive and collaborative relationship with the customer to ensure trust is met, through engaging with the customer proactively, and addressing concerns immediately.

4. Ensuring Long-Term Value

By focusing on the overall impact of the ERP system on the customer’s business processes and goals and offer guidance on future upgrades or enhancements.

Conclusion:

The quality of the ERP vendor’s PM lets the client IT managers to be able to focus on other critical aspects of their business while the vendor’s PM handles the ERP implementation, it can enhance productivity. Also, the vendor’s PM can keep IT manager engaged in the product direction by the regular updates and communication.

At Juleb we have PM as a core role on any implementation, they have both the domain knowledge and the technical experience, they committed to regular updates and Communication with the client’s, involved in Key decisions, helping with the post-Implementation support, and conducting periodic reviews with IT managers to assess the ERP system’s impact on their operations and gather insights on future needs and adjustments which achieving our market success.